How to ask
- Send an email to [email protected] from the email address of your FieldWork Sync account. If you sign in with Google, use that Google email address.
- Use the subject "Delete my account" and say whether you want the whole account deleted, or only some of your data.
- We reply to confirm the request, and delete the account within 30 days. We write to you again when it is done.
If you no longer have access to that email address, write from another one and tell us the address of the account. We will ask you to show that the account is yours before we delete anything, so that nobody can delete someone else's account.
Signing out of the app, or uninstalling it, removes what was stored on that phone. It does not delete your account.
What is deleted
Always
- Your account: your name, email address, language preference, and your password (stored only as a hash) or your Google account identifier.
- The phones registered to your account, and their sign-in tokens.
If you own the organisation
Deleting the owner's account closes the organisation, so this is deleted as well:
- Its forms and all its field data: records, photos, signatures, positions and files.
- Its API tokens and webhooks.
- The accounts of the people in the organisation, and their phones.
If other people in your organisation still need the data, export it from the panel before you ask, or tell us who should become the owner instead.
What is kept, and for how long
- Records you collected for an organisation you do not own. They belong to that organisation and stay with it, but they are no longer linked to your account.
- Sign-in attempts (the email address used and the IP address): deleted automatically 90 days after each attempt.
- Server logs (IP addresses and pages requested): deleted automatically after 30 days.
- Our emails with you about the request: kept for 12 months, as the record that we carried it out.
- Anything the law requires us to keep, only for as long as it requires.
Deleting only some data
You do not have to close your account to have data removed. You can change your name, language and password in your profile in the panel. For anything else, write to [email protected] and say which data you want deleted; we answer within 30 days.
If the data is field data an organisation collected, the decision belongs to that organisation, and we will pass your request to them.
More about what we collect is in the privacy policy.